KOINOVASign in →Keep your account secure
Use a strong unique password, enable available account verification and sign out on shared devices. Never share passwords, one-time codes or recovery credentials with someone claiming to be support. Tell support@koinova.co promptly if you suspect unauthorised account access.
Verify sensitive instructions
Check the church’s name and identity before joining or acting on a message. Church and bank reviews are based on submitted information and are not a guarantee against fraud. Confirm account details and the intended recipient directly with trusted church leadership before making a bank transfer. Koinova does not ask members to send offerings to a Koinova collection account.
Care, consent and children
Keep care assignments and notes within authorised roles. Record contact permission before follow-up calls, visits or messaging. Do not put sensitive counselling information into a broad broadcast, public timeline or AI prompt. Obtain suitable parent or guardian permission before sharing a child’s image or details and limit access to children’s information.
Reporting problems
Use Request review for a community post. Contact the church’s responsible leader about local safeguarding and support matters. Contact Koinova support about account abuse, impersonation, exposed personal data or unsafe content, including the relevant link and a concise explanation. Do not forward unnecessary private records to make a report.
Immediate danger
The platform is not an emergency response service, and posts are not monitored continuously. Use local emergency services or the appropriate safeguarding authority when someone faces immediate danger. Seek qualified professional support for urgent medical, mental health or legal needs.