KOINOVASign in →A shared responsibility
Koinova provides church software. Churches remain responsible for the authority of their leaders, the accuracy of records they enter, appropriate permission for personal data and content, local safeguarding and the lawful use of their bank accounts. This page describes service practices; it does not assert a licence, certification or regulatory approval that has not been granted.
Privacy and access
Church teams should follow applicable data protection obligations, including Nigeria’s data protection framework where relevant. Collect the minimum information needed, give people clear information about its use, restrict sensitive pastoral records and respond to correction or deletion requests. Koinova’s Privacy Policy explains platform processing and the support route for data requests.
Verification and finance boundaries
Platform review of church documents, claims or bank details supports trust but does not replace independent checks. Only reviewed, active bank details selected for publication should be shown to members. Offerings are transferred directly from the member to the church through the member’s chosen banking service. Paystack is used for Koinova software subscriptions. Historical finance records are administrative records, not evidence that Koinova holds or remits church funds.
Publishing, copyright and social providers
Churches must have permission for the sermons, music, photographs and documents they publish. Embedded social posts remain subject to the original provider’s rules and availability. Koinova moderation, comments and reactions operate within Koinova; they do not imply a partnership with or approval by the social provider.
Governance and audit
Church owners appoint suitable roles for care, media, finance, events and billing. Network connections require appropriate church approval and do not grant unrestricted access to other branches’ records. Administrative actions and delivery failures may be logged for accountability, security and support. Review roles when staff leave or responsibilities change.
Questions and reports
Contact support@koinova.co for platform policy, privacy, copyright or compliance questions. Include enough detail to identify the issue and avoid sending passwords or unnecessary identity documents. We may request proportionate evidence through an appropriate process to resolve a claim.