KOINOVASign in →Request deletion
Email support@koinova.co from the email address linked to your account. Use the subject Account Deletion Request. Include your name, account email, church name if applicable, and confirmation that you want your account and associated personal data deleted. You can open this page from the website footer or My account. This is a support-assisted request, not an immediate automated deletion button. You do not need an active paid church plan to request deletion. If you cannot access the account email, explain that to support so an alternative identity check can be arranged. Never send your password or one-time login code.
What happens next
We verify that the request is yours, clarify its scope when needed and confirm the outcome by email. Removing login access alone is not the same as deleting associated personal data. The review covers your profile and contact details, membership connections, device notification registrations and personal contributions or activity associated with the account. Some content may be anonymised where an appropriate record must remain.
Church leadership and subscriptions
If you own or administer a church, arrange an appropriate handover so other members do not lose access to their church home. Tell support about any active church subscription; deleting your individual login must not be assumed to cancel a church’s Paystack renewal. The authorised church billing administrator should cancel renewal separately when required.
Limited retention
Some records may need to be retained for a specific legal, payment, fraud prevention, security or dispute purpose. We will explain applicable limitations rather than treating all church records as exempt from deletion. Retained information should be restricted and kept only as long as that purpose requires. Backups may retain deleted records until the normal replacement cycle.
Other privacy choices
If you only want to correct a profile detail, stop optional reminders, withdraw birthday sharing or leave a church connection, explain that request instead. You can manage notification choices in the Notification Centre. See the Privacy Policy or contact support@koinova.co for help with access, correction and other privacy requests.